Refund and Returns Policy

Welcome to Cult & Caps. We value our customers and aim to provide the best shopping experience possible. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

 

    • The item must be unused, unworn, and in its original condition.

    • The product must include original packaging and tags.

    • Proof of purchase or order confirmation is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

 

    • Customized or personalized products

    • Sale or discounted items

    • Products damaged after delivery due to customer handling

Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

 

    • Refunds will be processed within 5–7 business days.

    • The refund will be sent through the original payment method or bank transfer, depending on the order type.

Shipping charges are non-refundable unless the item received was incorrect or damaged.

Exchange Policy

We only replace items if they are:

 

    • Defective

    • Damaged during delivery

    • Incorrect product received

To request an exchange, contact us within 48 hours of delivery with clear product photos.

Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us immediately with:

 

    • Your order number

    • Product photos

    • A brief explanation of the issue

We will review the issue and provide a replacement or refund if approved.

Return Shipping

Customers are responsible for return shipping costs unless the mistake was from our side.

We recommend using a trackable shipping service to ensure safe delivery of returned items.

Order Cancellation

Orders can only be canceled before they are shipped.

Once the order has been dispatched, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us.

Cult & Caps
Cultural Fashion & Heritage Wear
Email: officialcultncaps@gmail.com
Phone/WhatsApp: +92 3164845267